Terms & Conditions – UrbanCityHelp
Welcome to UrbanCityHelp. These Terms & Conditions govern your access and use of UrbanCityHelp, a technology-driven online service marketplace that connects users with independent local service professionals for various urban city services and local home services.
By accessing or using UrbanCityHelp, you agree to comply with and be bound by these Terms & Conditions.
1. Platform Nature
UrbanCityHelp is a digital meeting and appointment booking platform. We do not provide services directly and do not employ, manage, supervise, or control any service professionals listed on the platform.
All service professionals are independent individuals or businesses, and any service booked is provided directly by them.
2. User Eligibility
- Users must be at least 18 years of age to use the platform
- Users must provide accurate and complete registration information
- UrbanCityHelp reserves the right to suspend or terminate accounts for false or misleading information
3. Account Responsibility
- Users are responsible for maintaining the confidentiality of their login credentials
- All activities conducted through the user account are the user’s responsibility
- UrbanCityHelp shall not be liable for unauthorized account access
4. Service Booking & Appointments
- UrbanCityHelp facilitates online service booking and appointment scheduling
- Booking confirmation does not guarantee service quality or outcome
- Service professionals may accept or reject service requests
UrbanCityHelp does not interfere in service execution, pricing, or negotiations.
5. Payments & Pricing
- Payments, service fees, and pricing are decided between users and service professionals
- UrbanCityHelp does not control or regulate service charges
- Refunds, cancellations, or disputes must be resolved directly with the service provider
6. User Conduct
Users agree not to:
- Post false, misleading, or inappropriate content
- Engage in fraudulent or abusive behavior
- Attempt to manipulate ratings or reviews
- Violate applicable laws or platform policies
Violation may result in account suspension or termination.
7. Reviews & Ratings
- Reviews must be honest and based on actual service experience
- UrbanCityHelp reserves the right to remove misleading or abusive reviews
- Ratings do not represent endorsements by UrbanCityHelp
8. Limitation of Liability
UrbanCityHelp shall not be liable for:
- Service delays, poor workmanship, or non-performance
- Property damage, injury, or financial loss
- Disputes between users and service professionals
- Emergency or urgent service availability
Use of the platform is at the user’s own risk.
9. Intellectual Property
All platform content, logos, branding, and technology are the property of UrbanCityHelp. Unauthorized use or reproduction is prohibited.
10. Third-Party Links
UrbanCityHelp may include links to third-party websites or services. We do not control or endorse external platforms.
11. Account Termination
UrbanCityHelp reserves the right to suspend or terminate accounts without prior notice if these Terms are violated or misuse is detected.
12. Modifications to Terms
UrbanCityHelp may update these Terms & Conditions at any time. Continued use of the platform indicates acceptance of updated terms.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
14. Contact Us
For questions related to these Terms & Conditions, please contact UrbanCityHelp via the Contact Us page.